KYC Client Outreach function is responsible for supporting Know Your Customer (KYC) execution in accordance with the Bank compliance policies and procedures. The role plays an important part liaising between external clients, stakeholder groups involved in the delivery of KYC processes. A single point of contact to interact with Business/clients to obtain KYC, Tax, and regulatory requirements for all onboarding and periodic reviews. Exhibiting the highest standards of client engagement with transparency and focus on the client experience. Becoming a Subject Matter Expert (SME) in due diligence, Supporting, Analyzing in accordance with compliance policy guidance to facilitate and improve productivity of team and being Flexible & efficient in both Outreach & Due Diligence space for onboarding and revalidating clients. You will manage the client adoption/onboarding process in partnering with Due Diligence (DD) analysts Onshore & Offshore as one global team in compliance with global/local regulations and jurisdictions, and DB's KYC Policy and Key Operating Standard (KOS). You will use internal and external systems and tools to gather information to undertake a risk-based assessment of clients based on identification, plausibility, validation, and verification of client information in accordance with the intended nature of Business, purpose of relationship, and source of funds. You will conduct client outreach in support of KYC operations in compliance with global/local regulations and jurisdictions, and DB's KYC Policy and Key Operating Standard (KOS), Validating the provided documentation for completeness and processing the files towards completions (IDD + initiated). You will be responsible for managing the work performed to establish the acceptability of the Bank’s Clients in a clear manner, enabling the Bank to demonstrate that it has met its regulatory obligations. You will escalate to relevant stakeholders where risks are identified e.g., sanctions, Business, and industry restrictions and collaborates with internal stakeholders on file progress and completion, and quality. You will comply with data protection and client confidentiality restrictions & yet delivering the high standards of client service. Skills You’ll Need: Strong analytical skills with ability to recognize important information and identify risks, and ability to determine if the provided meets DB's KYC Policy and Key Operating Standard (KOS). Strong organizational & Problem Solving skills with excellent attention to detail to manage prioritization & managing conflicting demands. Ability to multitask & having fast learning abilities to upgrade self with the latest changes in policies / processes. Good knowledge of MS office package (Word, Excel, Powerpoint). Effective interpersonal/ communication skills – to be able to manage relationships with clients virtually, ability to partner with internal partners, stakeholders. Skills That Will Help You Excel: Committed in personal and professional development to achieve 'right first time' minimizing client impact of file sign-off by the QC team; willingly performs re-work as necessary to drive the file to completion to the highest of quality standards. Being Flexible in conducting the due diligence & Outreach in compliance with global / local regulations and jurisdictions, and DB KYC Policy & Key Operating Standards (IDD++ initiated). Accommodating the Business needs and being available when Business demands in line with management approval to meet the additional demands from stakeholders. Previous experience in KYC/AML in a client facing environment. Being Proactive and anticipating on the risks that could emerge while adapting to changes in the process. It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
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