Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manage Applied KPI performance, including CAR (Customer Acceptance Report) cycle time, CE (Customer Engineer) reporting hours, over time, parts confirm and return, aging service order, etc. Maintains DSO according to goal. Manages systems start up, warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.
Engage with customer. Ensures customer satisfaction with Company service and system performance. Prepare and host the customer weekly meeting.
Interviews, hires, and trains customer engineers as necessary to meet tsmc expectation, support regional business, and Applied KPI performance
Ensures employee satisfaction through:
Communication of business progress and all related action.
Setting goals and controlling achievements.
Establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers. Understand FEP technique issue. Prepare and host the internal regular meeting with different function groups to discuss the tool uptime, critical issue and action plan with due date, then update/discuss/align with customer.
Understand and meet Applied VMV (Vision, Mission, Value) and tsmc expectation, quick response, and technique-oriented discussion.
Promotes quality improvement processes to:
Reduce cycle time
Drive continuous improvement of technical performance
Empower the work force
Functional Knowledge
3 plus years of Hands on technical Diffusion experience highly preferred
FEP (Front End Products includes, RTP, DPN, ISSG, etc.) experience highly preferred
Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical, operational and organizational problems
Impact
Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
#LI
U.S. Salary Range:
$112,000.00 - $154,000.00The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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