Job Description

Job Description

Position Details

Job Title: - Call Center Agent/ Patient Access Representative

Duration: 6+ months contract-to-hire

Location: Miami Florida 33126/ONSITE

Pay rate - $16 to $17/hr. on w2

The client is looking for a Call Center Agent, this person will be answering incoming Patient calls and helping to point them to the right dept and resolving their issues. Onsite 5 days a week, contract to hire. Must be fluent in Spanish and English!

• Schedule: Monday to Friday, 8:00 AM – 5:00 PM
• Fully bilingual in English and Spanish
• Proficient with computers and related systems
• Excellent customer service and communication skills

Our agents handle between 70 to 120 calls daily, primarily from patients seeking medical appointments or specialist referrals. Many of these individuals are not feeling well, so empathy and professionalism are essential. We place a high value on candidates with strong de-escalation skills who can remain calm and composed under pressure.

JOB DESCRIPTION:

The Patient Service Representative/Customer Service Rep provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.

Duties and Responsibilities

• Answer telephone calls in a timely and politely manner, preferably within three rings.
• Make follow up calls regarding PCP appointments.
• Ensure that reminder calls are made.
• Assist with new PCP appointments if needed.
• Call patients regarding missed appointments in order to improve services and customer experience.
• Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
• Make welcome call to inquire about the level of satisfaction with client’s services and current health plan.
• Assist in anything patients require – from checking enrollment status to making PCP appointments.
• Help clear any lack of information or follow up by the Broker.
• Ensure that a tour of the center was given at the time of enrollment.
• Produce Daily Reports regarding the progress of the call sessions.
• Check of status of PCP appointment.

Qualifications

Education/Experience:

• Must have High school diploma or equivalent.
• Prior experience in customer service and/or clinical setting.
• MS Office programs experience.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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